Shipping Policy

ORDER PROCESSING:

Please allow 1-3 business days to process your order. Expect an email within three business days to let you know your order is on the way!

STORE PICKUP -  3/16 Gateway Park Drive, Pokeno, New Zealnd

Orders can be picked up by appointment only. An email will be sent when your order is ready for pickup. Please reply requesting a pickup time.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 5km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

 

When your order is ready for delivery, you will receive an email with real-time tracking information.

 

FLAT RATE SHIPPING 

Orders are generally shipped within 1-3 business days using New Zealand Couriers, please allow 1-5 business days for shipping. We do not ship outside of New Zealand at this time.

 

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

We offer free shipping nationwide for orders over $50.00

 

REFUNDS,, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount.

 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@againstthegrain.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If you have any further questions, please don't hesitate to contact us at support@againstthegrain.nz