Warranty Information
1-Year Store Warranty
Coverage:
Against the Grain Furniture warrants that eligible products, as specifically noted on their individual product pages, will be free from defects in materials and workmanship under normal residential use for a period of one (1) year from the date of purchase.
What This Warranty Covers:
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Manufacturing defects in materials or workmanship.
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Structural integrity issues (e.g., frame failures, joint separations).
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Defects in hardware or mechanical parts (such as adjustable features).
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Paint or finish defects (excluding normal wear and tear).
What This Warranty Does Not Cover:
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Products not specifically stated as covered on the product page.
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Damage caused by misuse, abuse, or neglect.
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Normal wear and tear, including scratches, scuffs, or fading from use.
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Damage caused by improper assembly, modification, or disassembly.
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Water damage or exposure to extreme conditions.
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Products sold as clearance, seconds, or "as-is."
How to Make a Warranty Claim:
To make a claim, please contact us at support@againstthegrain.nz or via live chat on our website with:
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Proof of purchase (order number or receipt).
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Description of the issue.
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Photographs of the defect or damage.
If your claim is approved, we will provide one of the following remedies at our discretion:
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Repair of the defective product.
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Replacement of the defective product.
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Store credit or refund if repair or replacement is not feasible.
Limitations:
This warranty is non-transferable and applies only to the original purchaser. Our liability is limited to the repair, replacement, or refund of the product and does not cover incidental or consequential damages.